Terms of Service

This website explains the work we do and how to reach us. Descriptions of services, photos of past work and anything else on this site are general information. Nothing on this website is an offer to do a particular job at a particular price. Prices, scope and schedule for your project are set in the estimate and written agreement we give you.

Estimates are free. An estimate is our price for the work described in it, based on what we can see when we look at the job. If we find something during the work that changes the job, we tell you what we found and the options, and we agree on any change with you before going on.

A project is booked only once we have agreed on it with you. Deposits, payment terms, start dates and any change or cancellation terms are the ones in the written agreement for that project.

New England Upgrades holds Arizona Registrar of Contractors license 343142, class R-62. You can look up any Arizona contractor's license at roc.az.gov.

You can send us a message through the form on the contact page. The form has spam protection, so a message that looks like spam may be filtered out before it reaches us. Email can also fail, so if you have not heard back within 24 hours, call (508) 341-1287. Please do not use the form for anything urgent, and in an emergency, call 911. How we handle what you send is explained in our privacy policy.

You agree not to try to break into, overload or interfere with this site, copy it in bulk with automated tools, or use it for anything unlawful. The text, photos and logo on this site belong to New England Upgrades or are used with permission. You may not republish them without our written permission. Reviews shown on this site are copied from the platform named with each one and belong to their authors.

To the fullest extent Arizona law allows, our liability for any claim arising out of your use of this website is limited to the amount you paid us, if any, for the matter the claim relates to. We are not liable for indirect, incidental or consequential damages arising from your use of this website. Nothing in these terms limits liability that cannot be limited by law, takes away rights you have under Arizona consumer protection law that cannot be waived, or changes the terms of a written agreement for a project.

These terms are governed by the laws of the State of Arizona, without regard to its conflict of law rules.

If a dispute comes up, call us first. Most problems are fixed with a conversation. If we cannot resolve it that way, you and New England Upgrades agree to settle a dispute about these terms or this website by binding arbitration in Maricopa County, Arizona. A single neutral arbitrator decides it. It will not go to court, and each of us gives up the right to a jury trial. Either party may instead bring a claim in small claims court if it qualifies. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.

You and New England Upgrades agree to bring claims only as individuals. Neither of us will be a plaintiff or class member in any class, collective or representative action. The arbitrator may not combine one person's claims with another's or preside over any form of class proceeding. If this class action waiver is found unenforceable for a claim, that claim will be decided in court and not in arbitration.

We may revise these terms by posting a new version on this page with a new "last updated" date.

Call (508) 341-1287 or email newenglandupgrades@gmail.com and we will go through anything on this page with you.

Last updated: November 4, 2026