Privacy Policy

The form is on our contact page and on other pages of this site. When you send a message from it, we ask for:

• your name, phone number and email address;
• the service you are interested in;
• a message about your project.

The form also has spam protection. One part is a hidden field that people never see but automated bots tend to fill in. The other is automated spam filtering that screens submissions before they reach us. Both exist to keep spam out of our inbox, not to profile you. If the filter flags a message as possible spam, it goes to YourSites, the company that built and looks after this website, so a person can check that a real request was not flagged by mistake.

Like any website, this one receives the technical information a web server sees when your browser asks for a page: your IP address, browser and device type, the page requested and the time of the request. Our hosting provider, Vercel, keeps standard hosting logs to deliver pages, keep the site secure and fix problems. We do not use them to identify you or to build a profile of you.

We use what you send for one purpose: to answer you. That means calling or emailing you back about your project and setting up your estimate. Sending a message does not sign you up for a newsletter or a marketing list.

The form hands your submission to an email delivery service, Resend, which delivers it as an email to our inbox. Resend processes the message only to deliver it for us and may hold a copy under its own retention terms. Once your message arrives, it is stored by our email provider under its terms, and read by the people at New England Upgrades who answer inquiries. If you call us instead, we do not record the call through this website.

No analytics cookies, advertising cookies or tracking pixels are installed on this site at launch. If we add an analytics tool later, we will name it on this page along with what it collects before it goes live. Your browser lets you block or delete cookies and clear site storage.

We do not sell your personal information, and we do not share it for targeted advertising. We do not rent it, trade it, or pass it to lead brokers, marketers or other businesses for their own use. We share it only with the service providers that make the site and the form work (our hosting provider, the email delivery service, our email provider and, when a message is flagged as possible spam, our website company) and when the law requires it.

Form messages stay in our email for as long as they are useful for answering you, following up and keeping ordinary business records. If you ask us to delete your message, we delete it, except for records the law requires us to keep.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We honor these requests from anyone who asks, wherever you live. Email newenglandupgrades@gmail.com, ideally from the address you used on the form, or call (508) 341-1287, and tell us what you would like. To protect your information, we may ask you to confirm a detail before we act. Because we do not sell or share personal information, there is nothing to opt out of. If that ever changes, this policy will say so first and explain how to opt out.

This site is for homeowners planning work on their homes. It is not directed at children, and we do not knowingly collect information from children. If a child has sent us something, a parent or guardian can ask us to delete it and we will.

If we change what we collect or how we use it, we will update this page and the date below before the change takes effect. If a change affects information you have already sent us, we will tell you before we use it in the new way.

Call (508) 341-1287 or email newenglandupgrades@gmail.com.

Last updated: November 4, 2026